The best online furniture stores share certain qualities, such as a curated selection of items, reasonable shipping timelines, and a sense of style that complements your home decor. With many new direct-to-consumer players entering the market, we’ve compiled a list of top online furniture stores that offer high-quality products and excellent customer service.
Arhaus: High-End Furniture with White Glove Delivery
Arhaus offers heirloom-quality furniture, sustainably made pieces, and a white glove delivery service that includes unpacking, inspecting, assembling, and placing your furniture in the room of your choice. The company also provides a 14-day return policy with a 10% restocking fee. The Kipton sofa is a popular choice among customers, with its easy silhouette and customization options.
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Arhaus’s white glove delivery service is particularly noteworthy, as it includes removing all packaging and debris. This service is available for furniture, larger décor, uniquely shaped items, and fragile pieces that cannot be shipped through small parcel delivery.
Thuma: Sustainable Furniture with a Lifetime Warranty
Thuma sells high-quality, sustainable furniture with a lifetime warranty. The company uses Japanese joinery techniques to create durable pieces that are easy to assemble. Thuma’s products include bed frames, sofas, and living arrangements, all made with simple, Scandi-influenced wood finishes. The company offers a 100-day trial period for its bed frames, allowing customers to return the item for a full refund.
One of the standout features of Thuma’s furniture is its ease of assembly. According to Harrison, who owns a Thuma bed frame and dresser, the pieces are “made for single women who have to assemble things themselves” and require minimal strength and assembly.
Article: Modern Design with Affordable Prices
Article is an online-only design destination that offers affordable, midcentury-inspired furniture. The company’s Nordby sleeper sofa is a popular choice among customers, with its minimalist lines and down-to-earth design. Article provides white glove delivery, which includes delivery to your room of choice, unpacking, assembly, and debris removal, starting at $199.
Article’s return policy allows customers to return furniture within 30 days of delivery for a full refund of the merchandise cost. The company also offers a wide range of outdoor furniture and lighting options.
Serena & Lily: Coastal Vibes with High-Quality Furniture
Serena & Lily is a popular choice for customers looking for coastal-inspired furniture. The company offers a wide range of products, including deep couches, statement-making end tables, and expansive coffee tables. Serena & Lily provides white glove delivery, which includes delivery to your room of choice, unpacking, assembly, and debris removal, starting at $299.
The company’s return policy allows customers to return most merchandise within 30 days of receipt, although custom designs and previously installed items are excluded. Serena & Lily also offers an interior design service to help customers create their dream space.
Crate & Barrel: Modern Furniture with Designer Collaborations
Crate & Barrel is a well-known retailer that offers a wide range of modern furniture. The company collaborates with designers such as Leanne Ford, Athena Calderone, and Jake Arnold to create unique and stylish pieces. Crate & Barrel provides white glove delivery, which includes delivery to your room of choice, unpacking, assembly, and debris removal, starting at $399.
The company’s return policy allows customers to return eligible items within 30 days of receipt, although shipping fees will not be refunded. Crate & Barrel also offers a wide range of outdoor furniture and lighting options.
West Elm: Sustainable Furniture with Affordable Prices
West Elm is a popular choice for customers looking for modern design picks. The company offers a wide range of sustainable, handcrafted, and Fair Trade Certified items, including organic and eco-friendly products. West Elm provides white glove delivery, which includes delivery to your room of choice, unpacking, assembly, and debris removal, starting at $159.
The company’s return policy allows customers to return eligible items within 30 days of receipt, although a 15% restocking fee may apply. West Elm also offers frequent sales and a baseline 15% discount for customers who sign up for their emails.
Castlery: High-Low Goods with Virtual Showroom
Castlery is a one-stop shop for tasteful high-low goods, with pieces of furniture organized by room and easily filtered by price point, material, color, size, and more. The company offers a wide range of classic, contemporary, and midcentury-modern pieces, as well as a virtual showroom that lets customers “wander” through their warehouse. Castlery provides white glove delivery, which includes delivery to your room of choice, unpacking, assembly, and debris removal, starting at $100.
The company’s return policy allows customers to return items within 30 days of receipt, although a 20% restocking fee may apply. Castlery also offers three free swatches for any product and a 14-day return policy.
Ultimately, the best online furniture store for you will depend on your personal style, budget, and needs. By considering factors such as shipping timelines, return policies, and customer service, you can find the perfect piece of furniture to complete your home.
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